Refund and Returns Policy

Last Updated: October 24, 2026

At Fnvitalia, customer satisfaction is important to us. We aim to provide a transparent and straightforward return and refund process so you can shop with confidence.

This Refund and Returns Policy applies to purchases made through https://crivomplex.com.

1. Right of Withdrawal – 14 Days

In accordance with German and European Union consumer protection laws, customers generally have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.

The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receives the goods. For orders delivered in multiple shipments, the period begins upon receipt of the last item.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.

You can contact us at:

Email: info@crivomplex.com
Phone: +49 176 3948 2157

You may send a clear statement by email or use the model withdrawal form provided below.

2. How to Return an Item

To return a product, please follow these steps:

1. Contact us at info@crivomplex.com with your order number and return request.

2. Our customer support team will provide return instructions and the applicable return address.

3. Securely package the product to prevent damage during transportation.

4. Send the product back within 14 days after notifying us of your withdrawal.

You are not required to obtain our approval before exercising your statutory right of withdrawal.

Please retain your shipping receipt or tracking information until the return process is completed.

3. Return Conditions

Customers may inspect and try products to the extent necessary to determine their nature, characteristics, and functionality, as they would in a physical store.

We recommend returning products with their original packaging, accessories, and included documentation whenever possible.

Missing original packaging does not automatically invalidate your statutory right of withdrawal.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

4. Return Shipping Costs

For returns made under the statutory right of withdrawal, customers are responsible for the direct cost of returning the goods, unless otherwise agreed or required by law.

For incorrect, defective, or damaged products covered by statutory consumer rights, we will cover the necessary return shipping costs.

Please contact our customer support team before shipping a defective or incorrect item so we can arrange an appropriate solution.

5. Refund Processing

If you withdraw from your purchase, we will reimburse all payments received from you, including the original standard delivery costs.

Additional delivery charges resulting from your choice of a more expensive shipping method than our least expensive standard delivery option are not refundable.

Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notification.

We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Refunds will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise. No additional fees will be charged for the reimbursement.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at:

info@crivomplex.com

Include your order number, a description of the issue, and photographs if available.

Depending on the circumstances and your statutory rights, we will arrange an appropriate solution, which may include:

• Repair of the product

• Replacement of the product

• A price reduction

• A full or partial refund

Your statutory consumer rights remain unaffected.

7. Exceptions to the Right of Withdrawal

Under applicable German law, certain products may be excluded from the statutory right of withdrawal, including:

• Products manufactured according to customer specifications or clearly personalized

• Sealed products that are unsuitable for return for health protection or hygiene reasons, if the seal has been removed after delivery

• Other goods that fall within the statutory exceptions to the right of withdrawal

These exceptions apply only where legally permitted and do not affect your rights regarding defective or incorrectly supplied products.

8. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact our customer support team.

Exchanges are subject to product availability and any applicable statutory rights.

You may also exercise your right of withdrawal and place a new order for the desired product.

9. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@crivomplex.com.

We will attempt to accommodate your request.

If your order has already been dispatched, you may still exercise your statutory right of withdrawal in accordance with this policy.

10. Statutory Warranty Rights

All products sold to consumers are covered by applicable German statutory warranty rights (Gewährleistung).

For new goods, the statutory warranty period is generally two years from delivery.

If a product is defective or does not conform to the purchase agreement, you may be entitled to repair, replacement, a price reduction, or a refund in accordance with applicable law.

These rights are separate from the 14-day withdrawal period and are not restricted by this policy.

11. Model Withdrawal Form

If you wish to withdraw from your purchase, you may use the following form and send it to info@crivomplex.com.

To: Fnvitalia
Email: info@crivomplex.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Order number: __________________

Product(s): __________________

Ordered on: __________________

Received on: __________________

Customer name: __________________

Customer address: __________________

Date: __________________

Signature (only if submitted on paper): __________________

Use of this form is optional. Any clear statement expressing your decision to withdraw is sufficient.

12. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us.

Store Name: Fnvitalia
Website: https://crivomplex.com
Email: info@crivomplex.com
Phone: +49 176 3948 2157

We are committed to resolving customer concerns fairly and in accordance with applicable consumer protection laws.